Terms of Sales

Article 1: object

These general conditions are intended to define between the parties referred to below, the legal terms of use and purchase of products through the website www. pontiacvanilla.com

By parts, it is understood on the one hand PONTIAC VANILLA, whose registered office is 219 route de Schirmeck, 67200 Strasbourg, SIREN 883420226.

Hereinafter referred to as "the seller"

And

Any natural person having the quality of consumer and making a purchase via the Internet site (www. Pontiacvanilla.com ).

Hereinafter referred to as "the buyer" or the "consumer".

By using this website or prior to any order on it, you acknowledge having read these general conditions and expressly declare that you accept them without reservation.

These Conditions are subject to change at any time without notice. It is your responsibility to consult them regularly, because the applicable conditions will be those in force at the time of use of the website or during the validation of the order.

Article 2. USE OF THE SITE

 

By using this website and placing orders on it, you agree to:

1. Use this website only for the purpose of consulting or placing legally valid orders.

2. Do not place any false or fraudulent orders. If it can be considered, within reason, that an order of this nature has been placed, we will be entitled to cancel it and notify the appropriate authorities.

3. Provide us with a correct and accurate email address, postal address and / or other contact information. Likewise, you authorize us to use this data so that we can contact you if necessary.

4. By placing an order on this website, you affirm that you are over 18 years of age and that you have the legal capacity to enter into contracts.

 

Article 3. AVAILABILITY OF PRODUCTS

All product purchases are therefore subject to their availability in stock. Otherwise, the seller will inform the consumer.

The products presented are photographed and are presented with the greatest possible accuracy. However, colors may vary slightly from the screen and its brightness. The browser used may also not be realistic. However, if errors or omissions may have occurred in this presentation, the responsibility of PONTIAC VANILLA could not be engaged.

Article 4. AVAILABILITY OF PRODUCTS

The items for sale on this website are available for delivery in mainland France and internationally.

Article 5. VALIDITY OF OFFERS AND RATES

The validity of the offer depends on the products presented on the site (www. Pontiacvanilla.com ) as well as their availability in stock. In case of unavailability of the product, PONTIAC VANILLA undertakes as far as possible to notify you before the validation of your payment. Otherwise, if payment has already taken place, we will reimburse you for all amounts paid as soon as possible, using the same payment method as the one you used during the transaction. In any case, this reimbursement will not involve any costs at your expense.

The prices are all indicated in Euros including all taxes. The products will be invoiced on the basis of the rates in effect at the time of order entry. In addition, PONTIAC VANILLA reserves the right to modify its prices at any time, it being understood, however, that the price appearing on the online store on the day of the order will be the only one applicable to the Consumer.

 

Article 6. FORMATION OF THE CONTRACT

To place an order, you will need to follow the online purchase procedure and click on "Payment". You are reminded that by clicking on "Payment", you acknowledge having read these general conditions of sale and expressly declare that you accept them without reservation. The contract is formed from the buyer's order, formalized by this click.

You will then receive an email acknowledging receipt of your order (hereinafter the “Order Confirmation”).

Article 7. PURCHASE PROCEDURE

 

The buyer can proceed with his order on the site www. pontiacvanilla.com as follows:

  • Choice of product

  • Validation of the contents of the basket

  • Enter your e-mail. At this address will be sent your order confirmation and shipment of the package as well as its arrival.

  • Enter your delivery address and phone number

  • Fill in the credit card payment information and the billing address

  • Verification of the data communicated and of the order and acceptance of the GTC

  • A confirmation email will be sent to you to confirm your payment and the related order.

The consumer can modify his basket and his contact details before validating the payment. The total cost of the cart contents is displayed on the order summary page. Only payments in Euros are accepted.

Article 8. REFUSAL TO PROCESS AN ORDER

While we will always make every effort to fulfill all orders, exceptional circumstances may arise which require us to refuse to process an order after sending you the Order Confirmation, such as a manufacturing issue or inventory, a payment incident or a regulatory issue. We reserve this right at any time. In this case, if payment has already been made, we will reimburse you for all amounts paid, as soon as possible, using the same method of payment as the one you used during the transaction. In any case, this reimbursement will not involve any costs at your expense.

We reserve the right to remove any product from this website at any time and to replace or modify any content or information on this website.

We will not be liable to you or any third party for our decision to remove any product from this website, replace or modify any content or information on this website, or our refusal to process an order, in the cases referred to above, after sending the Order Confirmation.

Article 9. PAYMENT

 

The price is payable when ordering and in one go. Any attempted fraud, for any amount whatsoever and whatever its origin, will be subject to criminal prosecution.

Payment method

The payment methods offered are by VISA / MASTERCARD / AMERICAN EXPRESS credit card. Regarding payment by credit card, the buyer confirms his delivery and billing address as well as the product and the total price. He provides his bank card number associated with the expiration date and the CVX code. The order can then be finalized.

The choice of credit card is protected by the Stripe solution, which uses the SSL (Secure Socket Layer) protocol so that the information transmitted is encrypted by software, and that no third party can read it during transport. on the network.

Default of payment

PONTIAC VANILLA reserves the right to refuse to make a delivery or to honor an order from a consumer who has not fully paid for an order.

 

Payment verification

By clicking on "Payment", you confirm that the bank card belongs to you.

PONTIAC VANILLA controls all the orders that have been validated on its site. These controls aim to protect PONTIAC VANILLA from abusive practices operated by fraudsters. Our services may be required to ask you for all the documents necessary to release your order: proof of address or debit in your name, or proof of address in the name of the person indicated for the delivery address, etc. These requests will be made by email.

Credit cards are subject to validity checks and authorization from the body issuing these cards. If we do not receive the required payment authorization, we will not be responsible for the delay or failure to deliver the products and we will not be able to contract with you.

Payment security

In order to ensure the security of payments, the site www. pontiacvanilla.com uses Stripe's secure payment service. This Service integrates, as said previously, the SSL security standard.

 

 

Article 10. DELIVERY

Delivery times and costs vary depending on the destinations and the weight of the packages. The delivery costs are mentioned on the payment page of the order.

Upon withdrawal you are the owner and responsible for the product. Apart from cases of hidden defects or product defect, any damage to the product occurring after the day of withdrawal will be considered as resulting from your own doing and cannot be opposed to PONTIAC VANILLA for a refund or exchange request. .

 

Article 11. DELAY, LOSS, DAMAGE

 

Delay

No delay in delivery can engage the responsibility of PONTIAC VANILLA from the deposit of the package at the post office. In this case, you should contact the service of the carrier in question.

As an exception, PONTIAC VANILLA allows the consumer to denounce the purchase in the event of a delay of more than 30 days from the date of dispatch of the package.

 

Loss

In the event of a loss of the package, we undertake at your convenience either to reimburse you in full as soon as possible or to send you the same order within the time limit referred to above.

 

Damage

After processing your request and in the event of proven damage, PONTIAC VANILLA undertakes to reimburse you or proceed with the exchange at our expense as soon as possible.

Article 13. RETURN AND RIGHT OF WITHDRAWAL

The right of withdrawal cannot be exercised for contracts for the supply of goods liable to deteriorate or expire rapidly. ( Article L. 221-28 of the Consumer Code ).

 

Article 14. RESPONSIBILITY AND APPLICABLE LAW

PONTIAC VANILLA cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from improper use of the products sold. It is the same for the possible modifications of the products resulting from the manufacturers. The responsibility of PONTIAC VANILLA can not be blamed for simple errors or omissions which may have remained despite all the precautions taken in the presentation of the products.

This contract is subject to French law. Only the French courts are competent whatever the place of delivery and the method of payment accepted.

Complaints or disputes will always be received with attentive benevolence, good faith being always presumed in those who take the trouble to expose their complaints. In the event of a dispute, the consumer will first contact the company to obtain an amicable solution.